Highfield Level 2 Award in Conflict Management (RQF)

Your Advantage Our Objective

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. 


£175 per person or £139 per person for 12 Contact us on: 01218202973




Duration and Capacity

To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 16-hours and of this 11-hours is recommended as guided learning (GL).

Topics covered

These include how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, how to communicate effectively and de-escalate conflict in emotive situations and good practice to follow after conflict situations.


There are no prerequisites for this qualification, although it is recommended that learners have a
minimum of Level 1 in literacy/English or equivalent.


Our Understanding  

Advantage One understands that the Training of our People is paramount to any successful outcome and we work with selected Organisations to help support our Training Academy and our capabilities of improving confidence, not just in the Students whom we train, but also the confidence in the Public, whom our People work alongside every day.

Having Accredited and Nationally recognised courses, will help provide our People with the further capabilities of taking their skills across all areas of our Country and the ability to use their high levels of training to help us ‘Professionalise Security’ in the eyes of the Consumer.

We have chosen our Awarding Bodies to be Highfields Training and the London Policing College. Between these two professional organisations, we are able to offer a wide range of Accredited or Nationally recognised courses; at our Training Academy, with options to deliver Training in ‘Remote’ classrooms/facilities.

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See More Of Our Accredited Courses Below

Highfield Level 2 Award in Conflict Management (RQF)

Highfield Level 2 Award in Health and Safety within the Workplace (RQF)

Highfield Level 2 Award in Risk Assessment (RQF)

Highfield Level 2 Award in the Principles of Fire Safety

Highfield Level 3 Award in Emergency First Aid at Work (RQF)

Highfield Level 3 Award in Emergency Paediatric First Aid (RQF)

Highfield Level 3 Award in Health and Safety in the Workplace (RQF)

Highfield Level 3 Award in Paediatric First Aid (RQF)

Highfield Level 2 Award In Basic Life Support and Safe Use of an Automated External Defibrillator (RQF)


Truly properly trained personnel, can bring truly great returns to a Business. At Advantage One, we are confident in the abilities of our Trainers and the content of our specifically designed Training Material, as we measure noticeable improvements in skill and output.


Find out more about our packages here!

For more information on what Specialist Training could be developed for your Business – Email Info@Advantage1.co.uk. 




Our packages can be aimed to be delivered to all levels and areas of your workforce:

  • Store Colleagues
  • Site Management
  • Supervisors
  • In-House Security Team
  • Loss Prevention Advisors
  • Profit Protection

Highfield Qualifications

Here’s a little bit of information about Highfield Qualifications – the awarding organisation of the Highfield Group.

We’re a global leader in compliance and work-based learning and apprenticeship qualifications and one of the UK’s most recognisable awarding organisations. As such we’re regulated by Ofqual, Qualifications Wales, SQA Accreditation, the Council for the Curriculum, Examinations and Assessment (CCEA), and the Security Industry Authority (SIA). In addition to this, we’re also a government-regulated end-point assessment organisation (EPAO).

As an awarding organisation we’ve developed 250+ qualifications designed to enhance the career prospects of learners. These qualifications are now delivered by over 20,000 trainers and training providers spread across 50 countries. They cover multiple sectors such as retail, health and social care, finance, customer service, rail and engineering, hospitality, logistics, aviation and many more.


Email: trainingacademy@advantage1.co.uk